- Detailed description of goods and/or services
Firelight Tours is a business in the Tourism industry that provides tours and safaris around South Africa
- Delivery policy
Subject to availability and receipt of payment, requests will be processed within 14 days and delivery confirmed booking number or voucher by way of email.
- Customer Privacy policy
Firelight Tours shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.
- Payment
4.1 When an invoice is presented more than 60 days prior to departure, payment of 50% of the total invoice is required immediately. The balance must be settled 30 days prior to departure.
4.2 When an invoice is presented less than 30 days prior to departure, 100% of the total invoice is required.
4.3 If no payment is received within 7 days of presentation of the invoice, in either instance, Firelight Tours reserves the right to cancel any reservations/bookings made.
4.4 Payment options accepted
Payment may be made via Visa, MasterCard or EFT.
4.5 Card acquiring and security
Card transactions will be acquired for Firelight Tours via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
4.6 Customer details separate from card details
Customer details will be stored by Firelight Tours separately from card details which are entered by the client on PayGate’s secure site.
For more detail on PayGate refer to www.paygate.co.za.
4.7 Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
- Cancellations
For cancellations made after receipt of payment, charges will be levied. The charges levied will be a percentage of the total tour fee, as follows:
| More than 60 days | 25% of total fee |
| 31 – 60 days | 50% of total fee |
| 0 – 30 days | 100% |
In all instances we shall endeavour to recover costs from the relevant accommodation /service provider/s, in which case there will be a refund, less 25% of the applicable fee. Please note that cancellations must be made in writing (letter/fax), failing which they will not be considered valid.
- Refunds
Whilst Firelight Tours uses its best endeavours to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the corporations for a refund either in the whole or part, if any accommodation, excursion or service is unavailable or the client was unable to use that service.
- Alterations
After your booking has been confirmed, should you wish to alter any part of your booking/itinerary, these alterations will have to be re-contracted, taking cancellation fees mentioned in 2 above into consideration. An alteration fee of 10% will be charged.
- Acceptance
The receipt of payment against reservations made confirms your acceptance of Firelight Tours tour arrangements and “Terms and Conditions”. The client/group leader making the booking will warrant that by doing so, he/she has the necessary authority to enter into the contract.
- Changes in Rates/Prices
The rate/prices quoted, are subject to change without prior notice. Where exchange rates are applicable these are subject to the official Bank Exchange Rate.
- Unused Services and Additional Expenses
No refund or reduction will be considered for any accommodation or service not taken up for what reason whatsoever. All alternative arrangements will be to the client’s personal expense.
- Responsibility
All arrangements are made and booked on the express condition that Firelight Tours shall not be responsible for and shall be exempt from, all liability in respect of any loss, damage, accident, delay or inconvenience to any person, or his or her luggage or property, wherever and howsoever the same may occur. Firelight Tours shall not be liable for any consequential loss or damage whatsoever.
- Responsibility
Firelight Tours takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
- Sub-contractors
In cases where Firelight Tours makes use of the services of sub-contractors, the terms and conditions of the sub-contractors apply. Firelight Tours cannot be held liable for services rendered by sub-contractors. Whilst Firelight Tours uses its best endeavours to ensure that only reputable sub-contractors are used, there shall be no claim of any nature whatsoever against Firelight Tours for a refund, either in the whole or part, if any accommodation, excursion or service is unavailable, flights, tours or transfers were delayed, type and/or quality of vehicle/equipment used, or the client was unable to use that service.
- Insurance
It is strongly recommended that clients take out personal and baggage insurance, as well as cancellation insurance. It is the client’s responsibility to arrange this insurance.
- Itinerary changes
The client acknowledges that the tour price and itinerary disclosed to him/her at the time of booking, or alternatively at the time that the deal was concluded (or payment made), may be varied by Firelight Tours and provided the itinerary is not substantially different from the itinerary that the client anticipated enjoying, the client shall not be entitled to cancel the tour arrangements.
- Travel documents
The client acknowledges that it is his/her responsibility to ensure that he/she is in possession of the necessary travel documents that may be required in respect of the proposed tour and itinerary as well as all health and other certificates that may be required from time to time. Firelight Tours will endeavour to assist the client in regard to the necessary Travel Documents, such assistance will however, be at Firelight Tours’ discretion, the client acknowledges that in doing so, Firelight Tours are not assuming any obligation or liability and that nevertheless the responsibility to ensure that the aforesaid documents are in order and complies with such lawful and other requirements to enable the client to enjoy the benefits of the tour, remains the clients.
- Dangers & resulting claims
It is recorded that the tour arrangements may contemplate a tour /journey to an area(s) where the client may be exposed to danger and the client has agreed to execute a waiver of rights against Firelight Tours and others as an integral part of the agreement. The client (which shall be deemed to include the heirs, executors, administrators or assigns of the client) does hereby irrevocably waive and abandon all and whatsoever rights which the client may have against Firelight Tours, in consequence of any damage, injury or otherwise of whatsoever nature and howsoever arising which may be sustained directly or indirectly by the client in consequence of any act of omission or commission by Firelight Tours or other in consequence of the conclusion of the agreement and the client undertaking the tour / journey contemplated in the agreement. In no way derogating from the foregoing, the client does hereby indemnify, hold harmless and absolve Firelight Tours or other, from all and whatsoever claims which may be tenable by the client as aforesaid, irrespective of the nature thereof and howsoever arising.
- Conduct
The client agrees that he/she will at all times comply with Firelight Tours’ or others’ requirements in regard to his/her conduct, and he/she will not in any way constitute a nuisance to any other passenger on tour.
- When the client is travelling with persons under his/her authority, he/she warrants that he/she is authorised to bind every member to these terms and conditions.
These terms & conditions constitute the entire terms of the relationship between the parties. There exists no other terms and conditions regulating their relationship. No amendment cancellation or waiver of any term or right referred to herein shall be valid or binding unless reduced to writing and signed by both parties.
The client acknowledges that save and except for what has been stated herein, there exist no warranties, representations, guarantees, promises, undertaking or inducements of any nature whatsoever. Any matter or things said by any person on behalf of Firelight Tours or purportedly on behalf of Firelight Tours irrespective as to the position such person occupies, and which is not stated herein, shall not be binding on Firelight Tours irrespective as to the nature and extent of any such things, and the client acknowledges that he/she has not relied on any matter or thing stated on behalf of Firelight Tours that is not included herein. - Country of domicile
This website is governed by the laws of South Africa and Firelight Tours chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature https://firelighttours.co.za/
- Variation
Firelight Tours may, in its sole discretion, change this agreement or any part thereof at any time without notice.
- Company information
This website is run Firelight Tours based in South Africa and with registration number ____________________________ and Peter Moni
- Firelight Tours contact details
Company Physical Address:1 Chester Rd, Bryanston, Sandton, 2191
Email: peterm@firelighttours.co.za Telephone: 082 809 0038